FAQ

We currently ship only within the USA.

Due to the complications caused by the COVID-19 pandemic and the social distancing practices in place, it may take approximately 7-10 business days for your order to be processed and shipped. However, if your order takes more than 3 weeks to ship, we will refund 100% of your shipping cost. Please note that this policy begins 24 hours after your order is placed and processed. If you have any further questions or concerns, please do not hesitate to contact us. Orders placed on weekends and holidays are processed on the next business day. In case you have received a delivery confirmation for your order, but have not received the package, kindly reach out to your local post office for assistance. USPS is responsible for the delivery of the package. It is recommended to contact your local post office if you are unable to locate a package marked "in transit" or "delivered" as USPS is responsible for package delivery.

JAGs Apparel cannot be held responsible for any discrepancies in the shipping address, such as lost, stolen, misplaced, or incorrectly delivered shipments. It is the customer's responsibility to ensure that they provide the correct shipping address information. In the event that the address information provided is incorrect or improperly entered at the time of purchase, we will not be able to make any changes.

"If your order is returned to our facility by USPS due to any address discrepancies, we will provide you with a complete refund. In case your delivery fails and includes a sold-out item, we will send you an invoice for the shipping fee to reship your order to the updated address, if you request it. Alternatively, you can choose to receive a refund for the cost of the merchandise."

Once your order's shipping label is printed, you will receive an email with the tracking number. This means that your order has been processed and is ready for shipping. However, your tracking information will only update once the USPS scans your order in, so please don't worry if you don't see any updates immediately. It's quite normal for orders to remain in pre-shipment status for several days. You only need to contact us if your order has exceeded the estimated delivery time.

In rare cases, if an item you ordered is oversold, we may not be able to ship it along with your order. In such a situation, you will be refunded for the missing item, and the rest of your order will be shipped as usual. If your entire order consists of only that one item, you will receive a refund for both the item and the shipping charges. We apologize for any inconvenience this may cause you.

All JAGs Apparel shirts, hats and hoodies are unisex sizing's. Gildan Softstyle G6400: Fit: Unisex, Modern classic Fit Sizes: S - 3XL